AI automation

AI phone assistant

An AI assistant can answer the phone too. Olívia in MôjLekár.app answers up to 8 calls at once.

A short call. We will show you 3 things that can be automated.

Who it's for

For companies and workplaces where you answer an enquiry only once you get to your mail or phone.

What slows you down

You answer an enquiry only once you get to your mail or phone.
When the phone rings several times at once, one person cannot answer them all.
What the caller asked for has to be written down by hand after the call.

Businesses that reply to an enquiry within an hour are about 7 times more likely to reach the decision maker. 23% of companies did not reply at all. (Harvard Business Review, USA, 2011; a US figure about enquiries in general, not about phone calls.)

How it works

1
A short call: we talk about which calls you get most often. We show you 3 things that can be automated.
2
You get a proposal and a price upfront, and only then decide.
3
We adapt the assistant to your usual calls and connect it to the programs you already use. We decide the specific connections after the assessment.
4
What the assistant cannot handle, it puts through to you. We set the transfer rules together.
5
A transcript of the call is available to you.

What's left for you

You decide what the assistant may handle and what it puts through to you.
Quotes and invoices are approved by a person before they are sent; code calculates the numbers, not AI.
Decisions and professional advice stay with people.

Proven in practice: Olívia in MôjLekár.app

Olívia is the AI assistant in our app MôjLekár.app. The app is used by medical practices in Slovakia.

According to the app's public page, Olívia:

handles 8 calls at the same time
holds a natural conversation and performs actions directly in the system
finds a free slot and books the patient
takes a request for chronic medication and prepares it in the system as a ready request
reads information from the website and informs callers about changes
deals only with administration, with no diagnosis or medical advice
if it recognises a patient with an acute problem, it immediately transfers the call to a live nurse at the practice
provides a verbatim transcript of every call

See Olívia in our apps

Source: MôjLekár.app – Nurse Olívia (Slovak)

Call recording and GDPR

If calls are recorded or transcribed, this has to be handled properly. We set up the caller's consent and the protection of personal data together with you before launch.

Data stays in your systems, and only the people you name have access. This is our principle, not a certification.

FAQ

01Can an AI assistant answer the phone instead of a person?

Olívia in MôjLekár.app answers up to 8 calls at once and handles the administration of a medical practice. Written questions on your website are handled by an AI chatbot.

02What if a caller needs to reach a person?

With an acute problem, Olívia immediately transfers the call to a live nurse. We set the transfer rules for your company together.

03Are calls recorded? What about GDPR?

We set up recording, the caller's consent and personal data together with you before launch.

04What if the AI says something wrong?

The assistant handles only what you define. Code calculates the numbers, not AI, and a person approves quotes and invoices.

05Do I have to change my programs?

No. We connect to the programs you already use. Whether anything needs to change for the phone, we tell you after the assessment.

06How much does it cost and how long does setup take?

You get a proposal and a price upfront. We tell you the setup time after the assessment.

AI automation Email and inbox automation AI for business: what actually works today

Find out how much time you lose on retyping

A free short call. We will show you 3 things that can be automated.