A communication system for medical practices that we designed and built ourselves
MôjLekár combines an AI phone assistant, a patient app and automation of routine admin. Patients get their request handled without waiting on the line, and the practice only approves it.
- Client
- Our own product
- Industry
- Healthcare, medical practices
- What we did
- Design, development, AI voice assistant, mobile app, website
- Status
- Live, used by practices in Slovakia
What MôjLekár does
Eight things that take the phone and the paperwork off a practice.
AI assistant on the phone
Olívia answers calls in a human-sounding voice and handles up to 8 calls at once.
Writes straight into the system
She finds a free slot in the calendar and prepares prescription requests for the practice to approve.
Urgent cases passed on
If a patient calls with an acute problem, Olívia transfers the call to the practice.
Notices from the website
Holiday or cover arrangements only need to be written on the website. Olívia tells every caller.
Patient app
SMS sign-in, booking appointments and requests for prescriptions, sick notes or certificates.
Reporting a problem with a photo
The patient sends a description and a photo securely through the portal. The system files it to their record.
Automatic invitations and reminders
SMS invitations to check-ups and appointment reminders go out on their own.
Practice administration
Calendar, patient requests and approval in one place.
Challenge
A medical practice is not a call centre, yet the nurse spends hours answering phones. The doctor is constantly interrupted for prescriptions, sick notes and certificates that could be handled during admin hours.
Solution
We built the whole system: a voice AI assistant, a patient app, administration for the practice and background automation. The patient sends a request, the practice checks it in peace and handles it with one click.
AI on the phone
Olívia answers calls for the practice
Olívia is a voice assistant that works on the practice's own phone number. She holds a natural conversation, understands the request and writes it straight into the MôjLekár system. The practice only reviews the result.
- Up to 8 calls at once, patients always get through
- Finds a free slot and books the patient herself
- Prepares a prescription request ready for approval
- Transfers urgent cases to the practice
For the patient
Patient app: the clinic right in your phone
The patient opens a web link or the app, signs in by SMS and gets what they need in a few taps. Notices, booking and requests are in one place.
- Booking an examination or a check-up
- Requests for prescriptions, sick notes and certificates
- A health problem with a photo delivered securely to the record
- An SMS to the patient when the request is done
In the background
Automation that takes over routine admin
The system checks records on its own and sends SMS invitations to patients whose two-year check-up cycle has passed. It reminds them of appointments and adapts the message to the patient's age.
- Check-up invitations without manual phone rounds
- A booking link for younger patients, a number to call for older ones
- A series of reminders and a "to call" list for the nurse
- An appointment reminder the day before
For the practice
Administration: calendar and requests in one place
The practice sees its appointments and requests at a glance. The system shows what is new, what is ready for approval and what needs completing. A live demo lets you try it yourself.
- Practice calendar with appointments
- Patient requests in a single list
- Approval with one click
- A live demo with the calendar
What we built and with what
- Web administration (Next.js, React)
- Patient mobile app (Flutter)
- Backend (NestJS, Prisma, PostgreSQL)
- Voice AI assistant Olívia (Python, Google Gemini)
- SMS invitations and reminders
- Marketing website mojlekar.app
- Hosting in the European Union
Need a custom system for your business?
MôjLekár shows we can build an app with AI from design to live operation. Tell us what you need.